PTTerms and Conditions
Article 1 – Definitions
In these terms and conditions shall apply:
- Rom Algarve Actividades Hoteleiras Lda. or “Xonar”.
- “Owner” the rightful owner of the rental accommodation.
- “Manager” a designated person by the owner or property management company who acts on their behalf.
- “Accommodation” house or villa that the client rented or intends to rent through Xonar on behalf of the owner or property management company.
- Tenant or “Client”, the person who rented or intends to rent the accommodation through xonar.
- “Lease” a rental contract between the Owner and the Tenant through Xonar.
Article 2 – General Conditions
These terms and conditions apply to all offers, quotations, contracts and services provided by Xonar or through Xonar. All agreements and conditions must be in writing.
Xonar reserves the right to change these terms and conditions unilaterally.
Article 3 – Nature of the Agreement
3.1 – Xonar mediates in the creation of a lease between the Owner or Property Management Company and the Client, Xonar is explicitly not a party to the lease.
3.2 – Reservations are made by Email, and confirmed with the deposit payment, payable to Xonar (see Article 4).
3.3 – The Accommodation must be in good condition to be used and the equipment available in good working order.
3.4 – The number of people defined in the reservation must be respected.
Article 4 – Payment
4.1 – The reservation is only confirmed after the payment of a 30% deposit.
4.2 – The remaining 70% plus any additional charges is due 8 weeks before the rental starts.
4.3 – Reservations made within 8 weeks before arrival are only confirmed after the payment of the full amount.
4.4 – The delay of payments within the defined deadlines may lead to the cancellation of the reservation.
4.5 – If Xonar does not have the full agreed amount paid on the day of arrival, Xonar is entitled to deny the Client access to the accommodation, without prejudice to the right Xonar has for full payment of the agreed amount (see Article 7).
Article 5 – Additional Costs
Any additional costs such as:
- Security deposit
- Extra cleaning service
- Tourist tax
Is due to be paid on arrival directly to the Owner or Manager in cash, or to Xonar if indicated on the invoice issued.
Article 6 – Use of the Accommodation
6.1 – The Client must behave as a responsible Tenant.
6.2 – The Client must comply with the rules of the accommodation according to the instructions of the Owner or the Manager or Xonar.
6.3 – Only the persons whose names are on the booking form are entitled to use the accommodation.
6.4 – Only with the written permission of Xonar can the accommodation be used for commercial purposes such as:
- Photo shoots
- Videos
- Weddings
- Receptions
6.5 – The client must respect the arrival (16:00) and departure (10:00) times as indicated on the booking form. For different arrival or departure times the Client must contact Xonar. Any costs related to different arrival or departure times are the responsibility of the Client.
Article 7 – Cancellation
7.1 – In the event of a cancellation of the booking by the client, the following rules apply:
- Cancellation after confirmed booking – 30% of the agreed amount
- Cancellation between 8 and 6 weeks from arrival date – 50% of the agreed amount
- Cancellation after 6 weeks of arrival date – 100% of the agreed amount
7.2 – Xonar reserves the right to change the cancellation rules mentioned above but only in favour of the Client.
Article 8 – Termination or Modification of the Agreement
8.1 – In the case of force majeure events, over which Xonar has no control, such as acts of terrorism, war, natural disasters, or others, and which makes it impossible to travel to or remain in the destination, Xonar will not assume any responsibility or make any refund of the amount already paid.
8.2 – In the event that the client does not behave responsibly and does not comply with the rules of use of the accommodation, and after being warned either by the Owner, or by the Manager or Xonar, Xonar reserves the right to terminate the contract early without giving rise to any refund.
Article 9 – Responsibility
9.1 – Xonar mediates the rental between the Client and the Owner or the Property Management Company, not being an integral part of the lease.
9.2 – Xonar accepts no responsibility for:
- Theft, loss or damage of any kind during or after a stay at one of our accommodations.
- Breakdown of any technical equipment in the accommodation.
- Impossibility of using electricity, water, internet or any other service provided by external suppliers.
- Information errors or photos provided by the Owner or Property Management Company.
- Works or accidents around the accommodation.
9.3 – The Client assumes the responsibility for the use of the Accommodation during their stay and will return the accommodation in the same conditions that it was received at the beginning of the stay. An inventory will be made before arrival and after use, in case there is damage or extra costs, they will be charged to the Client.
9.4 – In case of misuse of the accommodation, or excess dirt, the additional costs will be charged to the client.
Article 10 – Complaints
10.1 – In the event of a complaint on the Client´s part, it must be submitted to the Manager or the Owner in the first instance in order to find a solution.
10.2 – In case the Manager or the Owner is unable to find a solution, the Client must contact Xonar within 48 hours, Xonar will try to find a solution.
10.3 – Complaints received after the end of the stay will not be considered by Xonar.
10.4 – The Client must always give Xonar the opportunity to propose a suitable solution to the complaint. Early departure from the accommodation without prior consultation does not entitle the client to any refund.
10.5 – If the complaint is not satisfactorily resolved, the Client must put their complaint in writing. With as much information as possible and send it to Xonar no later than 4 weeks after the departure date.
Article 11 – Final Provision
These terms and conditions are governed by Portuguese law. Any disputes arising from these terms and conditions will be settled by the competent court in Portugal, unless international law provides otherwise.